Chat

Chat (currently on Slack) is the primary mode of communication at nilenso

Channel Guidelines

• #general is for important company-wide announcements that everyone needs to see
• #finance is for important finance-related announcements
• #sales is for discussing sales leads including existing clients' contractual changes
• #decisions is to announce decisions that merit company-wide visibility.
• #operations is for day-to-day discussions about the office
• #space is for discussions relating to the physical office -- what needs to be bought, disposed of, repaired, cared for
• #wfh-leaves-ooo is self explanatory, and is for when you're working from home, or out of the office
• #sundry is for everything else, don't post anything important here!
• A separate channel for each stream of work/project. For ex. each client project gets a separate channel. Project related chatter goes there.
• if you're unsure where a message belongs, ask

Tagging

• Tag the intended recipients of the message in the message
• Tag @here when you want everyone online to see the message
• Tag @channel when you're making important announcements. Use prudently
• Avoid tagging folks on messages in #sundry or on non-critical messages unless you know they are free
• If someone has taken the effort to type a message intended for you, do respond to it. Not responding could seem like you're ignoring them
• Make time to check internal Chat regularly during core working hours, and respond to messages